Privacy Policy

At Qenaci, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our custom wardrobe and sliding door services.

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1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information

When you contact us for consultations or quotes, we may collect:

• Full name and contact details (email address, phone number)
• Property address and installation location
• Project specifications and preferences
• Communication history and correspondence
• Payment and billing information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide custom wardrobe design, manufacturing, and installation services
• Communication: To respond to inquiries, provide quotes, and schedule consultations
• Improvement: To enhance our website functionality and customer experience
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Transaction Processing: To process payments and maintain financial records

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party contractors and suppliers who assist in project delivery
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your personal information for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent at any time where processing is based on consent

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.